IMPORTANT! PLEASE READ ALL SPECIFICATIONS BELOW CAREFULLYImages show actual product Tech Support 770-936-8885Monday – Friday 10 AM – 6 PM EST YOU WILL RECEIVE: 2x Main unit Samcom Wireless 10- Channel Intercom2x intercom USB cable2x Main unit walkie talkie PRODUCT SPECIFICATIONS Brand Name: SAMCOMModel Number: FTAN10A and FWAN20A Features:10-Channel Latest Version Instant Intercom systemEffective distance Approx. 1000 feet; (for intercom)Individual Lock, Talk and Group call function, Lock button (or monitor function) runs 10 hours;Connect ability to other handheld 2-way radios of Samcom BrandFrequency Range: 462.6625 – 467.7125 (MHz)The handheld walkie talkie requires AAA Ni-MH battery or chargeable with the included AC/DC adapter Family Application No installation required, wall/desktop mountable, no stands includedYou can setup different numbers for each intercom You can choose one to one communication or one to all simultaneously You can talk with two way radio if you change radio frequency to Intercom requirement. You can use mobile power pack if necessary Office Application Different department or room settingsCommunication between the reception and other people Communication between the security staff and other people Emergency Notice Quick meeting setup Desktop unit size : Approx. 7.2 x 4.8 x 1.0 inches ; Weight: 0.586 lbs Walkie Talkie Unit Size: 6.7×2.4×1.1 inches; Weight : 0.18 lbs Desktop intercom and handhold walkie talkie requires the same battery (AAA)Battery : 4 x AAA Ni-MH , When the battery level is low, devices are chargeable with AC/DC adapter Power output: < 0.5W /3 CTCSS code /Dual Watch /3 VOX levels Ringer: 10 Call tones /5 levels Speaker volume Scan /Key lock function /Auto Power Off SHIPPING Ships from Georgia, USA within 1 business day - Fast shipping with USPS! We offer a variety of shipping methods to accommodate your needs. If you have a deadline to meet, please make sure shipping method is set to Standard Shipping or Expedited Shipping. Please find below your delivery timeframe by shipping method:Economy Shipping : 1 - 10 business daysStandard Shipping : 1 - 5 business daysExpedited Shipping : 1 - 3 business days * We do not ship on weekends/national holidays * All of our products have a DOA warranty RETURNS & EXCHANGES If you are for some reason unhappy with your purchase, you may certainly opt for an exchange or a refund. Please read our return policy carefully; By purchasing you have fully acknowledged and agreed to honor our terms & conditions: * Please be courteous as we aim to resolve every issue. Swearing/threatening customer service will not yield a better service. * All exchanges and returns must be communicated within 14 days of delivery * DOA (Damaged on Arrival) items must be communicated within 7 days of delivery * All returns/exchanges will require an RMA ID and you may retrieve this ID by contacting us. Without this information, we can't be responsible for the loss of your package * All voluntary returns are subject to: (i) 20% restocking fee, (ii) Shipping cost is non-refundable, (iii) Buyer covers return shipping* Depending on the product type, please allow 2 - 4 business days after receiving your returned item for our technicians to fully inspect and test all parts * If you need a replacement soon, we suggest that you make another purchase from our store instead. We ship all orders within 24 hours. * You are responsible for return shipping in all cases * All fees/reimbursement will be determined after full inspections* Unknown item sent to us will be discarded* Cases requiring urgent attention must be discussed explicitly with us to get the proper attention needed.
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